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Frequently Asked Questions
Quick answers to common questions about Play2N
Account verification requires a valid government-issued ID (National ID, Driver's License, or International Passport) and proof of address. Upload these documents in your account settings under "Verification". Verification typically takes 24-48 hours.
Withdrawal processing time depends on your chosen method: Bank transfers within Nigeria take 1-3 business days, while USSD and mobile wallet withdrawals are usually instant. Please ensure your account is fully verified to avoid delays.
If a match is interrupted due to network issues for more than 30 seconds, the game is automatically ended and stakes are refunded to both players. For app crashes or device issues, our system investigates and issues refunds for unintentional interruptions.
Our ELO rating system calculates your skill level based on match outcomes against opponents. Winning against higher-rated players increases your rating more significantly. New players start at 1200 ELO, and ratings are updated after each match.
Yes, you can set daily, weekly, or monthly deposit limits in your account settings under "Responsible Gaming". These limits help you control your spending and promote healthy gaming habits. Changes to limits take effect immediately.