Privacy Policy
We are committed to protecting your privacy and ensuring your personal data is handled securely in compliance with the Nigerian Data Protection Act (NDPA).
1. Overview & NDPA Compliance
This Privacy Policy explains how Play2N ("we", "us", or "our") collects, uses, discloses, and protects your personal information when you use our gaming platform, website, and mobile applications (collectively, "Services").
We are committed to compliance with the Nigerian Data Protection Act (NDPA) and other applicable data protection laws. This policy outlines your rights and our responsibilities regarding your personal data.
As a data controller under the NDPA, we implement appropriate technical and organizational measures to ensure the security and confidentiality of your personal data. We process your data lawfully, fairly, and transparently for specified, explicit, and legitimate purposes.
2. Information We Collect
Personal Identification Information
- Full name and date of birth
- Government-issued ID for age verification
- Email address and phone number
- Residential address and proof of address
Financial Information
- Bank account details for withdrawals
- Payment transaction history
- Wallet balance and transaction records
- Tax identification information
Gaming & Technical Data
- Gameplay history and statistics
- Device information (model, OS, IP address)
- Network connection data
- Location data (with your consent)
2.1 How We Collect Information
We collect information through:
- Direct input during registration and account setup
- Automated collection during gameplay and platform use
- Third-party verification services for age and identity verification
- Payment processors for financial transactions
3. How We Use Your Information
| Purpose | Legal Basis | Data Used |
|---|---|---|
| Account creation and verification | Contractual necessity, Legal obligation | Personal identification, Age verification |
| Gameplay and matchmaking | Contractual necessity | Gaming data, Skill ratings |
| Payment processing | Contractual necessity, Legal obligation | Financial information, Transaction history |
| Fraud prevention and security | Legitimate interests, Legal obligation | Device data, Transaction patterns |
| Customer support | Contractual necessity, Legitimate interests | Contact information, Account history |
| Platform improvement | Legitimate interests (with consent where required) | Usage data, Technical information |
3.1 Marketing Communications
We will only send you marketing communications if you have opted in to receive them. You can opt out at any time through your account settings or by clicking the unsubscribe link in our emails.
4. Information Sharing & Disclosure
4.1 When We Share Your Information
We may share your personal information in the following circumstances:
-
Service Providers: With trusted third parties who assist in platform operations
- Payment processors (Paystack, Flutterwave)
- Cloud hosting providers
- Customer support platforms
- Legal Requirements: When required by law, regulation, or legal process
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- Protection of Rights: To protect our rights, property, or safety, or those of others
4.2 International Data Transfers
Your data may be transferred to and processed in countries outside Nigeria. We ensure such transfers comply with the NDPA and implement appropriate safeguards, including Standard Contractual Clauses where applicable.
5. Data Security Measures
We implement comprehensive security measures to protect your personal information:
5.1 Security Breach Protocol
In the event of a data breach that may risk your rights and freedoms, we will notify the Nigerian Data Protection Commission and affected individuals within 72 hours, as required by the NDPA.
5.2 Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Account data is typically retained for 5 years after account closure for regulatory purposes.
6. Your Data Protection Rights (NDPA)
- Right to Access: Request copies of your personal information
- Right to Rectification: Request correction of inaccurate or incomplete data
- Right to Erasure: Request deletion of your personal data under certain conditions
- Right to Restrict Processing: Request restriction of processing under certain conditions
- Right to Object: Object to processing of your personal data
- Right to Data Portability: Request transfer of your data to another organization
- Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent
6.1 Exercising Your Rights
To exercise any of these rights, please contact our Data Protection Officer at dpo@play2n.com. We will respond to your request within 30 days as required by the NDPA.
6.2 Complaints
If you believe we have violated your data protection rights, you have the right to lodge a complaint with the Nigerian Data Protection Commission (NDPC).
8. Children's Privacy
Our Services are strictly for users 18 years and above. We do not knowingly collect personal information from individuals under 18 years of age.
If we become aware that we have collected personal information from a minor, we will take immediate steps to delete such information from our servers. If you believe we may have information from or about a minor, please contact us immediately.
9. International Data Transfers
As part of our global operations, your personal data may be transferred to and processed in countries outside Nigeria, including but not limited to:
- United States (Cloud servers)
- European Union (Payment processing partners)
- South Africa (Regional support centers)
We ensure all international data transfers comply with the NDPA requirements and implement appropriate safeguards, including:
- Standard Contractual Clauses approved by relevant authorities
- Data processing agreements with third parties
- Regular security assessments of international partners
10. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of material changes by:
- Email notification to registered users
- In-platform notifications
- Updating the "Last Updated" date on this page
We encourage you to review this policy periodically to stay informed about how we protect your information.
11. Contact Information
If you have questions about this Privacy Policy or our data practices, please contact:
Email: dpo@play2n.com
Phone: +234 1 700 555 4321
Address: Play2N Data Protection Office, Lagos, Nigeria
For general inquiries, please contact support@play2n.com.
Last Updated: December 07, 2025
Version: 1.0 | NDPA Compliant